Can I request special tasks or extras?

Of course! Please send an email, text, or call us at 844-977-4679 at least 24 hours before your appointment to add on any extra services. The total cost of your services will be charged to the card on file once services have been completed.

What are the add-ons you offer?

Add-ons are additional areas/services that need to be cleaned at the request of the client, such as:

• Wash/dry and fold laundry ($55)

• Wiping slatted blinds ($15)

• Oven cleaning ($44)

• Refrigerator cleaning ($44)

• Cleaning front and back doors ($10)

• Wiping kitchen cabinets interior/exterior ($25)

• Dishwashing ($25)

• Carpet freshening powder ($25)

• Interior window cleaning ($40)

• Deep dusting/disinfecting ($75)

• Home organization ($95)

• Sweep patio and porch ($10)

• Furniture vacuuming ($25)

• Garage sweep ($10)

• Garage junk removal ($150)

What's the difference between cleaning, sanitizing, and disinfecting?

According to the CDC,

• Cleaning physically removes most germs, dirt, and impurities from objects and surfaces.

• Sanitizing reduces the number of germs on objects and surfaces to levels considered safe.

• Disinfecting kills the remaining germs on surfaces. Killing germs can further lower the risk of spreading disease. Learn more at: https://www.cdc.gov/hygiene/

Do you have a pet limit?

Yes. We don't clean homes with more than three pets due to safety concerns and cleaning schedule constraints. We are also unable to clean homes that contain wild or dangerous animals, reptiles, or snakes. Fish housed in enclosed tanks are exempt.

How do you clean/handle blinds?

To prevent damage, we only clean blinds that are brand-new and in excellent condition. Unfortunately, brittle and old blinds cannot be cleaned. You will be able to tell us what kind of blinds you have when you schedule the cleaning.

Will you clean an extra area not normally included in the service I requested?

Yes, we do! This would be considered an add-on service, which would be an additional charge. Check our list of add-on services. Contact us if, at any time, you would like an extra room to be cleaned.

How do we handle clutter?

Your house needs to be clear of clutter when we get there so that we can work on it correctly. Toys, clothing, and other common items should be kept off the ground and out of the way. Please inform us if you are unable to clear the clutter before cleaning, so we can allow extra time (which typically increases the cleaning fee) to handle some clearing before cleaning.

Do you clean windows?

Yes, we clean both interior and exterior windows. However, we reserve the right to set up two separate appointment times for cleaning the interior of your home and the exterior of your windows. In addition, we won't clean windows that are nine feet or higher (assuming our ladder permits it) for safety reasons. There's no need to supply a ladder because our cleaners bring their own and use their own tools.

What is the highest ceiling we can clean?

Our 8-foot extension poles will be utilized, in addition to the cleaning technician's height, which will reach between 10 and 13 feet. To go a little bit higher, we can use our extension poles in addition to a two-step ladder. Due to liability concerns, our cleaning technicians are limited to working on a two-step ladder.

Frequently Asked Questions

Canceling your service

To avoid a late cancellation fee, please email service@primsycleaners.com 48 hours prior to your appointment, or text/call us at 844-977-4679. Reservation cancellations must be made at least 48 hours in advance. You will be charged 50% of the total booking fee if you don't. If you cancel within 24 hours of the scheduled time, or on the scheduled date, of performance of the Cleaning Services, the cancellation fee shall be equal to the fee paid, and no refund shall be paid.

Returned Check or Credit Card Fee

A $30.00 fee will be assessed for credit/card declined payments and canceled or returned ACH payments.

Collections Fee

Users who fail to pay or whose payment method is declined or denied due to insufficient funds will receive notification via email and will have twenty-four (24) hours to pay all outstanding fees as well as any bank fees, merchant processing fees, or penalties that Primsy Cleaners may incur as a result of the payment denial. Primsy Cleaners will take legal action to collect the Fee if any payment is not made within forty-eight (48) hours of the due date. In addition, you will be liable for any and all bank fees, merchant processing fees, and penalties, as well as any and all costs associated with collection, including reasonable legal fees, expenses, court costs, and interest. Any unpaid balances that are brought to our collections office beyond 30 days from the service date will be charged a $30.00 fee; coupons and discounts will not be applied. Payable on the day of service, invoices are due. Payment received after the service date is deemed to be late after the deadline.

SAFETY AND CONFIDENTIALITY

Please ensure that used syringes and personal toiletries are disposed of safely prior to your booking appointment time. Place used syringes in a secure container prior to final disposal. An unexpected stab by an unsecured needle can pose serious health concerns to our staff. Please also be sure that any confidential documents or illegal substances are put away or removed before the cleaning team arrives. WE WILL NOT CLEAN/PICK UP BODILY FLUIDS, DISCHARGES, PERSONAL ITEMS, OR ANYTHING POTENTIALLY HARMFUL.

MISCELLANEOUS

Do you offer discounts?

We do offer discounts often. Please follow us on Facebook, Instagram, or X (Twitter) to get updates on our current offers. You can get the best bang for your buck with our green pledge program. Learn more about our loyalty program here: https://primsycleaners.com/our-loyalty-program

Do you offer gift cards?

Yes! We offer gift cards and certificates for all occasions, such as birthdays, weddings, holidays, anniversaries, or just a simple gift to a friend! Feel free to give us a call or send a message to us at 844-977-4679.

Payments accepted

We currently accept payments through debit or credit cards. We do ask for a debit or credit card upon booking to hold your appointment. We accept Visa, American Express, and Mastercard. Your card will not be charged until services have been completed.

What is your refund policy?

Please let us know if anything is not done to your standards. If possible, let the cleaner know while in your home if any cleaning needs to be corrected. Otherwise, within 24 hours, a team will be dispatched to rectify the situation. We offer a partial refund if, even after our re-clean is finished, you're still not satisfied with the work.

How do I pay for my cleaning?

Payment is due the day that your house cleaning is performed. When scheduling a service, we must have a debit or credit card on file to hold the booking. Your card will not be charged until services have been rendered. We accept Visa, American Express, and Mastercard. You’ll most likely see the charge within 24 hours after a cleaning appointment. For subscribed services (weekly, biweekly, or monthly), payment will be processed on the day of the service.

Could I be charged more on the day of my service?

You may be charged extra if, for whatever reason, when our cleaner shows up for your appointment, the state of the house is not in the usual, standard condition that was specified when you made the booking. You will be charged for any additional services that you request at the time of booking. Of course, any changes to the price will be discussed. We want to make sure you are getting the best service possible to get your house in great condition!

OUR CANCELLATION POLICY AND FEES

CLEANING SERVICES

PAYMENTS/ADDITIONAL CHARGES